Suzanne (Suzi) Hamill revels in human-centered design and innovation. In her life and in her work, she provides people with the skills and tools to see customer needs and creativity in all that they do. Suzi is the Vice President of Design Thinking at Fidelity Investments where she leads a team that teaches innovation best practices, empathy, and human-centered design, putting customer needs first. She enjoys spreading the practice of design thinking outside business settings and in academia, where most recently she worked with students at Stanford University, Boston College, Boston University, Harvard University, Berkeley School of Music, and MIT.
Prior to her role on the Design Thinking Team, Suzi led user experience teams as Design Director for Fidelity’s web and mobile platforms. Before joining Fidelity, Suzi defined the online presence for several firms including American Express, IBM, and The Boston Globe.
Areas of expertise: UX, Design, Usability, Information Architecture