Suzanne (Suzi) Hamill believes creating an innovative culture is the key to building great customer experiences. For more than 20 years, she has designed and launched companies and digital experiences impacting how people manage in their day-to-day lives.
Most recently, Suzi was the Head of Design Thinking at Fidelity Investments. Her design-thinking approach centered around improving people’s capacity for managing their money so that they can live their best life. Suzi led teams focused on user needs – conducting research and experiments for new markets and product concepts. Her team worked in lean, start-up style incubators within the larger financial company to help bring new ideas forward more quickly. She developed a team focused on teaching thousands of Fidelity employees, customers, and community members how to apply design thinking to their work. She joined forces with JetBlue, Nordstrom, Kaiser Permanente, and others to create a cross-company collaboration to research and test ways to expand innovation cultures.
Currently, Suzi teaches design thinking concepts to students and companies across the country. She has lectured at Stanford University, Boston College, Boston University, Harvard University, Berklee School of Music, and the Massachusetts Institute of Technology. Her workshops have included: “Open Eyes, Open Minds: Visual Thinking Strategies” and “Project Joy: Designing Delight into the Workplace.”